IT Specialist
Location
DC Metro Area
Responsibilities
- Provides day-to-day “Level 1” technical support to employees for internal systems software and hardware
- Installs, configures and troubleshoots desktop systems, workstations, servers and network
- Maintains data integrity and file system security for the desktop environment
- Communicates technical information to nontechnical personnel
- Flexibility to be on-call for urgent help desk requests as required
- Complete IT provisioning & de-provisioning activities
- Tracking & management of IT assets
Qualifications
- 1-2 years of experience in IT
- Experience in Desktop Support and end user systems administration
- Server management experience
- Basic work planning and analytic skills
- Experience with Microsoft technologies, including:
- Windows XP/7 & Office Applications
- Microsoft Exchange
- Microsoft Sharepoint
- Active Directory
- Effective communication
- Two or four year degree in computer science or technical study
- Familiarity with database concepts
- Ability to lift and move at least 50lbs in order to move/install equipment as needed
Preferred Qualifications
- Experience providing IT support for a small, fast growing company
- MS SQL 2005 / 2008, VMware, or Windows Server 2005 / 2008 experience
- PBX / telecom and phone support experience
- Infrastructure related certifications, e.g., Cisco and/or Microsoft
- Strong network security architecture skills including:
- Firewall / Intrusion Detection
- DNS
- VPN
- SAN management
- Backups and restoration processes
- Experience in working with third party / outsourced support resources